1. Introduction

Dana Paes Real Estate is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.

By using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. Company Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us. You may also contact us to access, correct, or inquire about your personal information.

3. Personal Information We Collect

We may collect the following types of personal information:

• Contact Information: name, email address, phone number
• Property & Real Estate Preferences: home search criteria, buying/selling timelines, neighbourhood interests
• Account or Inquiry Information: information submitted through contact forms, registration forms, or email inquiries
• Technical Information: IP address, browser type, device information, pages visited, and usage data
• Marketing Preferences: consent to receive newsletters, market updates, or listing alerts

We only collect personal information that is necessary for identified purposes.

4. Why We Collect Personal Information

We collect personal information to:

• Provide real estate services and respond to inquiries
• Assist with buying, selling, or renting properties
• Set up property alerts, newsletters, and market updates
• Improve website functionality and user experience
• Comply with legal and regulatory obligations
• Communicate with you regarding services you have requested

5. How We Use Personal Information (Purpose & Legal Basis)

Under PIPEDA, we collect, use, and disclose personal information with knowledge and consent, except where otherwise permitted by law.

We use personal information to:

• Communicate with you about real estate services
• Deliver listing alerts and market information you request
• Improve our website, services, and marketing efforts
• Maintain internal records and client relationships
• Comply with applicable real estate regulations and legal requirements

Consent may be express (e.g., submitting a form) or implied (e.g., contacting us for services).

6. Sharing of Personal Information

We do not sell personal information.

We may share personal information with:

• Service providers (e.g., CRM systems, email marketing platforms, website hosting providers)
• Professional advisors (e.g., legal, accounting, or compliance professionals)
• Regulatory bodies or authorities where required by law

All third parties are required to protect personal information and use it only for the purposes for which it was disclosed.

7. International Data Transfers

Some service providers may store or process personal information outside of Canada (including in the United States).

When personal information is transferred internationally, it may be subject to the laws of the foreign jurisdiction. We take reasonable steps to ensure that personal information receives an appropriate level of protection consistent with this Privacy Policy and Canadian privacy laws.

8. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law or professional standards. When information is no longer required, it is securely destroyed or anonymized.

9. Your Rights Under PIPEDA

Individuals have the right to:

• Access their personal information
• Request corrections to inaccurate or incomplete information
• Withdraw consent (subject to legal or contractual restrictions)
• Inquire about how their personal information is used or disclosed
• File a complaint regarding our privacy practices

10. How to Exercise Your Rights

To exercise your privacy rights, please contact us using the information listed above. We may require verification of identity before responding to a request.

We will respond to access or correction requests within a reasonable time and in accordance with PIPEDA.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

11. Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification.

12. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve website performance. You may adjust your browser settings to refuse cookies, though this may affect website functionality.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the revised policy.